Area Manager Mexico
Draiver
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Descripción del puesto
The Area Manager is responsible for the operation and profitability of a portfolio of accounts in
Mexico. They are the point of contact between the client, the driver network and internal teams
(Operations, Finance, Payments, Engineering/Product). They ensure every transfer is executed
with quality, on time and with margin, and are accountable for their accounts' numbers at each
month-end close.
Client management
Serve as the main operational and commercial point of contact for your assigned accounts.
Understand client needs: routes, volumes, delivery windows and verification requirements.
Follow up on incidents, claims and damage reports through resolution.
Present periodic results (KPIs, punctuality, delivered units, incidents) and run account reviews.
Identify growth opportunities: new routes, new destinations, rate adjustments and service expansion.
Quote new routes and negotiate rates based on actual costs.
Driver management
Assign and coordinate transfers, and resolve operational issues as they arise.
Track performance: punctuality, delivery quality, process compliance and photo evidence.
Communicate rules, processes and changes to drivers.
Profitability and month-end close
Monitor profitability by account, route and service type: revenue, cost per unit, driver pay, operating costs and gross margin.
Detect deviations (dry runs, cancellations, delays, extraordinary costs) and define corrective actions.
Run the monthly close for your accounts: validate delivered units, reconcile with the client, review costs and confirm invoicing.
Prepare the monthly results and profitability report with conclusions and an action plan.
Propose pricing or operational adjustments to protect margin.
Reporting and continuous improvement
Track operational KPIs: punctuality, adherence, turnaround time, dry run rate and successful delivery rate.
Build results reports and presentations for the client and for leadership.
Propose and implement improvements to processes, automations and tools.
Who thrives here
You have operations experience and a Bachelor's degree in Industrial Engineering, Logistics, Business Administration or a related field. You're advanced in Excel/Google Sheets (pivot tables, formulas, reconciliations); knowledge of rate costing is a plus. You're results and profitability oriented, communicate and negotiate clearly with clients and vendors, lead and coordinate people, and solve problems and make quick decisions under pressure. You bring organization, attention to detail and discipline at month-end close, and you work well across diverse functions.
Requisitos excluyentes
- Has 3+ years of experience in operations management within logistics, transportation or vehicle movement services
- Currently resides in Mexico and is available to work remotely from Mexico with a stable internet connection
- Holds a Bachelor's degree in Industrial Engineering, Logistics, Business Administration or a related field
- Has advanced proficiency in Excel or Google Sheets, including pivot tables, formulas and reconciliations
Requisitos deseables
- Has managed a portfolio of client accounts with operational and commercial responsibility for P&L or gross margin
- Has experience managing or coordinating a team of drivers, operators or field staff, with a stated team size
- Has experience running monthly close, profitability reporting or cost analysis for accounts or routes
- Has experience quoting routes or negotiating rates for logistics or transportation services based on actual costs
- Has experience working with an ERP or TMS system for operations, invoicing or cost tracking
- Is fluent in Spanish and has working knowledge of English for communication with clients and vendors
Sobre la empresa
DRAIVER is an industry-leading vehicle logistics platform that connects businesses with transportation services and independent drivers through technology. Our platform helps companies plan, coordinate, track, and execute vehicle movements efficiently while providing real-time visibility throughout the entire journey.