Draiver - Carreras y Oportunidades Laborales

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Support Coordinator

Remoto

LATAM

We are seeking a dynamic and experienced Support Coordinator to lead our team of support specialists in a fast-paced 24/7 operations environment. The Support Coordinator will be responsible for overseeing the day-to-day operations of the support team, ensuring that our clients receive timely and high-quality assistance at all times. This role requires strong leadership skills, a customer-centric approach, data driven decision on day-to-day and the ability to thrive in a high-pressure environment. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional support to our clients. Main Responsibilities: Lead and supervise a team of support specialists, providing guidance, support, and feedback as needed. Develop and implement policies, procedures, and best practices to ensure efficient and effective operations. Monitor team performance and productivity, and take proactive measures to address any issues or gaps. Coordinate staffing schedules to ensure adequate coverage for 24/7 operations, including nights, weekends, and holidays. Conduct regular training sessions and performance evaluations for team members to enhance skills and knowledge. Act as a point of escalation for complex or escalated customer issues, and provide resolution as needed. Monitor performance KPIs for the team and the general support operations Deep dive over issues not solved as a first touch to develop together with ops and tech best solution Excellence in process documentation, owning to create flows and process for unplanned process Collaborate with other departments to identify and address systemic issues affecting customer satisfaction. Maintain accurate records of support activities, including tickets, resolutions, and customer interactions. Be the voice and advocate of our clients with other stakeholders of the company Create team goals, according to the company KPIs and provide guidance how to achieve Main Requirements: Proficiency in English, Portuguese and Spanish are a plus. Minimum of 2 years in a supervisory or leadership role in time sensitive operations. Previous experience in startups is a plus, in particular with hyper growth and uncertain environment Proven leadership skills, with the ability to motivate and inspire team members to achieve goals and objectives. Strong interpersonal and communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels. Excellent problem-solving skills and the ability to think quickly and strategically in high-pressure situations. Excellence in process mapping and creation Proficiency in customer support software and tools, such as ticketing systems, CRM platforms, and knowledge bases. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Knowledge of industry regulations and compliance standards related to customer support operations. Familiarity with KPIs and data-driven decision-making. Graduated in higher education or actively pursuing a degree. Strong organizational skills, maintaining accurate records of driver interactions and issue resolutions.

Jr Support Representative

Remoto

Mexico

About the Role We are looking for a proactive and customer-focused Support Specialist to join our Operations team. In this role, you'll be responsible for supporting our network of drivers and customers, ensuring issues are resolved quickly and efficiently while maintaining a high-quality customer experience. You'll collaborate with multiple teams, analyze operational trends, and contribute to continuous process improvements. Note: Schedule flexibility is required, including occasional weekends or holidays when business needs demand. What You'll Do Deliver exceptional support to drivers and customers through phone, chat, and email Investigate, troubleshoot, and resolve operational issues with urgency and professionalism Accurately document and categorize support tickets Monitor operational KPIs using Excel or Google Sheets to identify trends and improvement opportunities Coordinate with Operations and other cross-functional teams to ensure timely issue resolution Follow and continuously improve Standard Operating Procedures (SOPs) Identify recurring issues and propose scalable, long-term solutions Support automation initiatives that improve operational efficiency Contribute to maintaining and expanding our internal knowledge base Provide feedback that helps improve both the customer and driver experience What We're Looking For 1+ year of experience in Customer Support, Customer Service, Operations, or similar roles, preferably in a technology company Advanced English (written and spoken) Portuguese is a plus Experience using ticketing platforms (Zendesk, Freshdesk, Intercom, Salesforce, or similar) Strong analytical skills and comfort working with KPIs Proficiency in Excel or Google Sheets Bachelor's degree completed or currently in progress Excellent communication and interpersonal skills Strong organizational skills with attention to detail Ability to multitask and perform well in a fast-paced environment Problem-solving mindset with a strong sense of ownership Comfortable adapting to changing priorities and business needs Nice to Have Experience supporting logistics, transportation, mobility, or marketplace operations Experience working in remote and multicultural teams Familiarity with AI tools such as Claude, Gemini to improve productivity and customer support workflows

Senior Accountant (CPA Required)

Remoto

United States

Own the numbers that move a global logistics platform forward. Draiver connects businesses to transport services and independent drivers through a self-learning logistics platform operating across multiple countries. As Senior Accountant, you will sit at the center of that global operation, keeping the books clean, the controls tight, and the audit process running smoothly across US and international entities. This is a fully remote role based in the US, with real cross-border scope and direct exposure to the complexity that comes with a multi-entity, multi-currency environment. What You Will Own Core Accounting Execution Prepare journal entries and perform balance sheet reconciliations across Accounts Payable, Accrued Liabilities, Stock Compensation Expenses, and Accrued Revenue Review employee corporate credit card expenses for policy compliance and apply accurate general ledger coding in line with IFRS Review contracts and non-standard transactions to determine the appropriate accounting treatment under IFRS Provide transactional and general ledger support for the Company's Brazilian operation and other international subsidiaries Controls, Policy & Compliance Establish and maintain accounting policies and procedures that strengthen the internal control environment and ensure ongoing IFRS compliance Apply working knowledge of Sarbanes-Oxley to support a sound controls framework AR & Cross-Functional Collaboration Support accounts receivable management, improving processes and contributing to collection activities Collaborate across teams and departments to execute accounting-related tasks efficiently Interact directly with external auditors to support the Company's accounting positions and facilitate a smooth audit process What We Are Looking For Bachelor's degree in Accounting from a top-tier university; CPA (or equivalent) required 3+ years of relevant accounting experience, preferably from a public accounting background Extensive knowledge of IFRS and US GAAP Advanced Excel skills and comfort working with complex, multi-entity data Working knowledge of internal controls and Sarbanes-Oxley Motivated, detail-oriented, and able to operate independently in a global remote environment Spanish and/or Portuguese is a plus, given Draiver's international footprint

Customer Experience Engineer

Remoto

Brazil

We are looking for a Customer Experience Engineer to help us scale Customer Experience through automation, systems, and operational improvements. Right now, we have AI implemented as first level for all requests and we have a human team that takes care of all escalations. We are looking for someone able to look into our operations and evaluate everything and anything that can possibly become an automation/AI and IMPLEMENT it by themselves with no support of anyone from our tech team. You understand the problem and build the solution. Key Responsibilities Map the most frequent tickets and identify which can be resolved through automation, self-service, or intelligent workflows. Build and maintain workflows connecting conversation to action: querying data, updating records, triggering processes, and returning responses. Optimize resolution for our customer service AI: tweak prompts, improve the knowledge base, and create new back-office workflows. Work with customer service data to identify patterns, measure impact, and prioritize what to automate. Reduce unnecessary handoffs to the human team, freeing people up to handle actual exceptions. Scale resolution without scaling headcount. Who we are looking for Requirements: Hands-on experience in CX/customer service operations — you've lived the day-to-day and know where it hurts. Technical ability to build automations: n8n, Zapier, Make, or similar tools. Familiarity with APIs, webhooks, and system integrations. You don't need to be a dev, but you need to know how to connect things. Experience with customer service platforms (Hubspot, Salesforce, Wati, Vapi and others). Basic SQL to pull data, analyze patterns, and measure results. Ownership mentality: you see the problem, propose a solution, and implement it. No waiting for approval at every step. Real-world, daily use of AI: Claude, GPT, Copilot, whatever. If you aren't using AI to solve problems today, this role isn't for you.

Jr Accounting Analyst

Remoto

LATAM

The Opportunity We are looking for a detail-oriented, eager-to-grow Accounting Jr. Analyst to join Draiver's global finance team. This role is based in Brazil but covers the full scope of Draiver's operations in US, Mexico, Brazil, and Canada. It is a 6-month contract position with a real path to long-term employment for the right person, extension and conversion to a permanent role will be based on performance and business needs. If you have ever thought "there has to be a smarter way to do this" and then actually opened Claude and built it, you will thrive here. What You Will Own Core Accounting Functions Process and manage Accounts Payable transactions, invoice verification, GL coding, and timely payment processing Perform bank reconciliations regularly, identifying and resolving discrepancies between bank statements and internal records Post journal entries accurately into NetSuite with proper documentation and GL structure Support month-end and year-end closing procedures alongside senior accountants Assist with preparation of financial reports and management summaries for the CRO and CEO Maintain organized, audit-ready financial records and documentation at all times Global Operations Support Support AR management across all Draiver entities (US, Mexico, Brazil, Canada), aging analysis, collections follow-up, and client dispute resolution Assist with multi-country tax compliance and reporting, including Brazilian requirements (ICMS, PIS/COFINS, ISS) in coordination with local advisors Collaborate cross-functionally with operations, treasury, and procurement teams across multiple time zones and geographies Support intercompany reconciliations and transactions across Draiver's international entities Assist in audit and compliance reviews as required, including support for external auditors across jurisdictions AI & Finance Automation Use AI tools (Claude by Anthropic preferred, or equivalent) to accelerate day-to-day accounting tasks — drafting reconciliations, summarizing reports, flagging anomalies, and preparing management summaries Support the finance team's AI integration roadmap, connecting Draiver's tools (NetSuite, Airbase, Ramp, Salesforce) to AI-powered workflows Proactively identify repetitive tasks that can be automated and bring solutions, not just problems Participate in building and refining AI-assisted close checklists, AR follow-up templates, and financial reporting prompts Work within Draiver's finance tech stack: NetSuite (ERP), Airbase (AP), Ramp (corporate cards), Salesforce, and Google Workspace Identify and flag opportunities for process automation or workflow improvement, we want you to challenge the status quo Support adoption of AI-assisted workflows as the finance team integrates new tools What We Are Looking For Bachelor's in Accounting, Finance, or Economics · Top-tier university preferred 1–2 years in accounting or finance · Internship experience counts. Available for 6-month commitment Solid understanding of IFRS basics · Advanced Excel · ERP exposure a plus (NetSuite, Totvs, SAP) Fluent English required (assessed during selection) · Portuguese required · Spanish a plus Knowledge of Brazilian tax regulations (ICMS, PIS/COFINS, ISS) a plus · Multi-country exposure welcome NetSuite · Airbase · Ramp · Google Workspace · Salesforce · Comfortable connecting tools via integrations AI-first thinker · Ownership mentality · Builds systems, not just spreadsheets · Thrives in a startup · Acts like an owner Medium-to-high proficiency with AI tools required · Claude (Anthropic) preferred · ChatGPT, Gemini, or equivalent accepted · Must be able to use AI to automate tasks, draft outputs, and surface insights — not just 'open to learning'

Marketplace Analyst

Remoto

Brazil

We are looking for a Marketplace Analyst to serve as the analytical engine of our operations team. You will be responsible for diving deep into our data to monitor the health of our driver marketplace, identifying supply-demand imbalances, and providing the actionable insights needed to scale our global platform. This role is ideal for a data-driven problem solver who enjoys translating complex numbers into clear operational recommendations. What You’ll Do Monitor Marketplace Health: Track daily performance metrics across supply and demand to identify trends in driver engagement, retention, and fulfillment rates. Data Modeling & Reporting: Build and maintain automated dashboards and reports that provide visibility into regional performance (US, Brazil, Mexico, Canada). Support Product Strategy: Conduct deep-dive analyses to validate product features, helping the product team prioritize updates that improve trip allocation and pricing accuracy. Operational Optimization: Identify bottlenecks in the driver onboarding and compliance funnels; recommend data-backed adjustments to improve conversion. Market Launch Analysis: Assist in the rollout of new markets by conducting competitive research and setting up initial KPI tracking frameworks. Collaborative Troubleshooting: Partner with local operations teams to investigate anomalies in marketplace data and propose immediate tactical solutions. Basic Qualifications Education: Bachelor’s degree in Business Analytics, Economics, Statistics, Engineering, or a related quantitative field. Experience: 1–3 years of experience in data analysis, operations research, or a similar analytical role (gig-economy or logistics experience is a plus). Analytical Rigor: Advanced proficiency in Excel/Google Sheets (complex formulas, nested functions, and data modeling). Communication: Ability to distill complex data sets into concise summaries for stakeholders across different departments and cultures. Curiosity: A strong desire to understand the "why" behind the numbers and a proactive approach to solving ambiguous problems. Professional proficiency in English (written and spoken). Bonus Points If You are proficient in SQL for data extraction and manipulation. You have experience with data visualization tools like Tableau, PowerBI, or Superset. You have basic knowledge of Python or R for statistical analysis. You have working proficiency in Spanish

Jr Support Representative

Remoto

Brazil

Draiver is an industry leading self-learning logistics platform that enables vehicle movement planning, coordination, and execution. We streamline management by connecting businesses to transport services and independent contract drivers, simplifying employment with quick and direct access to jobs and drivers, GPS routing and tracking, as well as providing digital documentation and payment options. Our all-in-one application provides you with the tools to better drive your business. Main Responsibilities Provide timely and effective assistance to customers, addressing inquires and resolving issues with a focus on customer satisfaction. Manager customer interactions via various channels, including phone, email, and chat, maintaining a professional and helpful demeanor Document and categorize customer inquiries and issues for analysis and improvement Analyze key service performance indicators using Excel/Google Sheets for data-driven decision-making Facilitate communication among different stakeholders, focusing on ticket resolution and proposing long-term solutions to minimize future incidents Collaborate closely with the operations team to ensure efficient execution of SOPs Adapt to changing scenarios with flexibility and creativity Contribute to the development of automated support with cross-functional teams to ensure scalability Identify trends in customer feedback and communicate insights to the broader team for continuous improvement Contribute to the development and maintenance of a comprehensive knowledge base for customer support Required skills and qualifications Proficiency in English and Spanish, Portuguese is a plus 1 year of customer service experience in technology companies Familiarity with KPIs and data-driven decision-making Proficiency in Excel or Google Sheets Graduated in higher education or actively pursuing a degree Experience with service/support management tools Excellent communication skills, demonstrating understanding and empathy towards drivers' concerns and needs Customer orientation with a priority on ensuring a positive experience for drivers Strong organizational skills, maintaining accurate records of driver interactions and issue resolutions Problem-solving ability to identify and resolve issues quickly, often under pressure Adaptability to varying demands and scenarios Collaboration skills, working effectively with other teams, including software development and customer service

Product Owner

Remoto

LATAM

This role is for a highly motivated, hands-on Product Owner with an AI-first mindset to help shape, build, and scale our product in a fast-moving, startup-style environment. This role goes beyond traditional product ownership; you will actively contribute to product design, research, data analysis, experimentation, and delivery, while leveraging AI-native tools and approaches in both the product itself and your daily workflow. This is a day-one mindset role: not everything is defined, processes will evolve, and the right candidate is excited to figure things out, test quickly, and apply AI-first thinking to solve complex problems. Product Ownership & Delivery Own and prioritize the product backlog with a focus on maximizing business value Translate ambiguous problems into clear user stories, requirements, and acceptance criteria. Partner closely with engineering to shape scalable, AI-enhanced product capabilities. Actively participate and lead in sprint planning, reviews, and retrospectives, ensuring rapid learning and iteration. AI-First Product Thinking Identify opportunities to embed AI, automation, and intelligence into product features and workflows. Collaborate with engineering, data, and internal teams to define use cases, experiments, and AI-enabled MVPs Stay current on emerging AI tools, patterns, and best practices, and proactively apply them to product challenges. Hands-On Design & Discovery Contribute directly to product design, including wireframes, user flows, prototypes, and UX improvements. Use AI-assisted design, research, and prototyping tools to accelerate discovery and validation. Conduct user research, interviews, usability testing, and rapid experimentation. Test hypotheses quickly using prototypes, MVPs, and data-driven experiments. Data & Insights Use quantitative and qualitative data to inform prioritization and product decisions. Define success metrics and track performance for both traditional and AI-driven features. Partner with analytics and operations to interpret signals, patterns, and outcomes. Continuously refine solutions based on learnings, feedback, and measured impact. Stakeholder Collaboration Act as a key connector between engineering, operations, sales, support, leadership, and external partners. Communicate product vision, AI capabilities, trade-offs, and outcomes clearly and effectively. Gather insights from internal and external stakeholders to inform discovery and prioritization. Day One Mindset & Continuous Improvement Operate comfortably in ambiguity and help define processes, standards, and best practices as the product and team scale. Apply AI-first approaches to your day-to-day work, including research, documentation, analysis, and decision-making. Think creatively and “outside the box” to solve problems where there is no playbook. Take on increasing responsibility and ownership as the role and organization grow. What Makes This Role Unique AI-first product environment with real opportunities to implement intelligent, automated solutions. High exposure to leadership, multiple teams, and evolving product strategy. Hands-on impact across product strategy, design, discovery, and delivery. Room for growth, expanded ownership, and influence. Fast-paced, entrepreneurial culture where experimentation and learning are encouraged. Qualifications & Skills Required Experience as a Product Owner, Product Manager, or similar functions in another role. Comfort working hands-on with design tools (e.g., Figma or similar). Strong analytical skills and data-driven decision-making mindset. Familiarity with AI-enabled tools and workflows (e.g., AI-assisted research, analysis, prototyping, or automation). Excellent communication, collaboration, and problem-solving skills. Preferred (Nice to Have) Experience building or supporting AI-driven or data-intensive products. Background in UX, design, analytics, operations, or engineering. Experience running experiments, MVPs, or rapid product iterations. Experience in startup or early-stage environments.

Operations Analyst - MX

Remoto

Mexico

Role Objective We are seeking an Operations Analyst to join our dynamic team and contribute to the successful execution of daily operations. This role focuses on trip execution, driver monitoring and support, and delivering excellent service to our clients. The Analyst will also be responsible for sharing operational results with customers on a monthly basis and supporting continuous process improvements. Main Responsibilities Execute and monitor daily vehicle movement operations to ensure a high-quality service for clients and drivers Provide support to drivers throughout the trip and ensure successful completion according to terms and conditions Act as a key point of contact for clients, providing updates, support, and sharing monthly operational performance reports Identify and tackle operational issues, proposing and implementing solutions to improve efficiency Collaborate in the creation and improvement of internal processes and routines Conduct basic analysis to generate insights and support decision-making Key Requirements Minimum 1 year of experience in customer service, support, or operations Strong ownership and ability to solve problems independently Ability to communicate effectively with internal and external stakeholders Excel / Google Sheets proficiency (basic analysis and reporting) Basic SQL knowledge is a plus Advanced English and Spanish Currently enrolled in or graduated from a relevant degree program Soft Skills Required Critical thinking and problem-solving Effective communication Resilience and adaptability Proactive and action-oriented Teamwork and multitasking Ability to work under pressure Self-awareness