Salesforce Developer (Ticketing) | MT-0556

About the role

We are looking for a Salesforce Developer to design, build, and optimize scalable customer support solutions within Salesforce Service Cloud. In this role, you will work on complex ticketing workflows, including case creation, routing logic, and assignment engines for field operations and compliance processes.

You will play a key role in modernizing legacy implementations by migrating Vlocity components into high-quality Apex and Lightning Web Components (LWC), ensuring performance, scalability, and adherence to Salesforce best practices. This position requires a strong sense of ownership, the ability to identify system bottlenecks, and the initiative to propose and implement effective solutions in collaboration with technical leadership.


Requirements

• Proven experience with Salesforce Service Cloud, including case management, routing, and assignment rules

• Strong expertise in Apex development and Lightning Web Components (LWC) with a focus on clean, scalable, and maintainable code.

• Experience migrating or replacing Vlocity components (e.g., Integration Procedures, FlexCards)

• Solid understanding of Salesforce best practices, including:
  Bulkification (no SOQL/DML in loops), Trigger frameworks (trigger-handler pattern), Security by default (FLS/CRUD enforcement).

• Knowledge of systems integration architecture within ticketing or customer support ecosystems

• Familiarity with customer ticketing domains.

• Field operations workflows (e.g., installations, repairs, dispatching)

• Compliance processes such as sanctions screening or payment verification

• Upper-intermediate or higher English level (written and spoken)
  

Responsibilities

• Design and implement custom ticketing solutions within Salesforce Service Cloud.

• Develop and maintain Apex classes, triggers, and LWCs following best practices

• Refactor and migrate legacy Vlocity components into optimized Salesforce-native solutions

• Build and optimize case routing and assignment engines for complex workflows.

• Identify system bottlenecks and propose technical improvements and optimizations

• Support integration efforts across systems within the ticketing ecosystem.

About Mindtech

Mindtech is your gateway to exciting and impactful tech projects. We specialize in end-to-end software outsourcing, linking Latin American talent with global opportunities. Our fast, cost-effective approach ensures that our clients receive exceptional service and innovative solutions. With a diverse team of over 70 skilled professionals across Latin America and the US, we are committed to delivering software that drives success.