Operations Analyst - MX

Role Objective

We are seeking an Operations Analyst to join our dynamic team and contribute to the successful execution of daily operations. This role focuses on trip execution, driver monitoring and support, and delivering excellent service to our clients. The Analyst will also be responsible for sharing operational results with customers on a monthly basis and supporting continuous process improvements.

Main Responsibilities

Execute and monitor daily vehicle movement operations to ensure a high-quality service for clients and drivers
Provide support to drivers throughout the trip and ensure successful completion according to terms and conditions
Act as a key point of contact for clients, providing updates, support, and sharing monthly operational performance reports
Identify and tackle operational issues, proposing and implementing solutions to improve efficiency
Collaborate in the creation and improvement of internal processes and routines
Conduct basic analysis to generate insights and support decision-making
Key Requirements

Minimum 1 year of experience in customer service, support, or operations
Strong ownership and ability to solve problems independently
Ability to communicate effectively with internal and external stakeholders
Excel / Google Sheets proficiency (basic analysis and reporting)
Basic SQL knowledge is a plus
Advanced English and Spanish
Currently enrolled in or graduated from a relevant degree program

Soft Skills Required

Critical thinking and problem-solving
Effective communication
Resilience and adaptability
Proactive and action-oriented
Teamwork and multitasking
Ability to work under pressure
Self-awareness

DRAIVER is an industry-leading self-learning logistics platform that enables vehicle movement planning, coordination, and execution. We streamline management by connecting businesses to transport services and independent contract drivers, simplifying employment with quick and direct access to jobs and drivers, GPS routing and tracking, as well as providing digital documentation and payment options. Our all-in-one application provides you with the tools to better drive your business.