Mindtech Company

6 posições abertas

Mindtech Company

6 posições abertas

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Desarrollador/a DialogFlow - MT-0612

Remoto

Sobre el rol Diseñar, construir y evolucionar los servicios backend que dan vida a nuestras experiencias conversacionales en WhatsApp: agentes basados en IA que atienden, asesoran y acompañan al cliente a lo largo de su journey de compra. Es una posición con foco en arquitectura e integración de modelos de IA, más que en desarrollo tradicional desde cero. Buscamos a alguien que sepa orquestar agentes, conectar modelos con los sistemas del negocio y llevar esas soluciones a producción con la calidad y escala que exige un canal con millones de interacciones. Responsabilidades principales Diseñar e implementar agentes conversacionales con Google ADK (Agent Development Kit) y/o Dialogflow CX: flujos, playbooks, herramientas (tools), manejo de contexto y estrategias de fallback. Construir e integrar servicios backend (APIs, webhooks, microservicios) que conecten al agente con la WhatsApp Business Platform / Cloud API de Meta y con los sistemas core: catálogo, inventario, pedidos, pagos, CRM y plataformas de atención a clientes. Definir la arquitectura de integración de modelos de lenguaje (Gemini u otros LLM): selección de modelo, orquestación, function calling, RAG sobre fuentes de conocimiento propias, memoria conversacional y guardrails. Desarrollar y versionar prompts mediante prácticas de Prompt Engineering: diseño, iteración, pruebas A/B y documentación del comportamiento esperado del agente. Implementar mecanismos de evaluación y monitoreo de calidad conversacional: métricas de contención, tasa de resolución, alucinaciones, latencia y costo por conversación. Asegurar escalabilidad, disponibilidad y observabilidad de los servicios (logging, tracing, alertamiento) en ambientes de alto volumen y temporadas pico. Aplicar buenas prácticas de seguridad y privacidad en el manejo de datos personales del cliente, alineadas a la normativa aplicable y a las políticas internas. Colaborar con producto, negocio, diseño conversacional, datos y los equipos de sistemas core para traducir necesidades del negocio en capacidades del agente. Documentar decisiones de arquitectura y proponer mejoras continuas al ecosistema conversacional. Requisitos técnicos 3+ años de experiencia en desarrollo backend (Python y/o Node.js / TypeScript). Experiencia comprobable construyendo agentes conversacionales o chatbots en producción, con ADK y/o Dialogflow CX (se valoran también Vertex AI Agent Builder, LangChain, LangGraph o frameworks equivalentes). Integración de modelos de IA/ML y LLM vía API: function calling / tool use, embeddings, RAG y bases vectoriales. Prompt Engineering aplicado a casos productivos, no solo experimental. Diseño y consumo de APIs REST / webhooks, arquitecturas basadas en eventos y microservicios. Trabajo en la nube, preferentemente Google Cloud Platform (Cloud Run, Cloud Functions, Pub/Sub, Vertex AI, Firestore/BigQuery). Uso cotidiano de herramientas de asistencia por IA para desarrollo, como GitHub Copilot, Gemini Code Assist o similares. Control de versiones con Git, contenedores (Docker) y prácticas de CI/CD. Deseables Experiencia con la WhatsApp Business Platform de Meta: plantillas, sesiones de 24 horas, flows, catálogos y proceso de aprobación. Conocimiento de plataformas de mensajería y CX (Twilio, Infobip, Sinch, Genesys, Salesforce, Zendesk o similares). Nociones de NLU/NLP, evaluación de agentes (evals) y observabilidad de LLM. Experiencia en retail, e-commerce u omnicanalidad. Kubernetes / GKE, Terraform u otras prácticas de infraestructura como código. We offer ● 100% remote work. ● Salary in USD. ● Referral Program

Cloud Engineer (AWS/Azure + Terraform & Sharepoint)

Remoto

🚀 Cloud Engineer | AWS / Azure | Terraform & SharePoint | Remote Argentina En MindTech estamos buscando un Cloud Engineer con sólida experiencia en AWS o Azure, automatización de infraestructura y DevOps, que además pueda participar en el diseño de arquitecturas SharePoint, más allá de su administración. Buscamos un perfil hands-on, con experiencia trabajando con Infrastructure as Code, automatización y CI/CD, capaz de diseñar e implementar soluciones cloud escalables y mantenibles. 🔎 Must Have Experiencia sólida en AWS o Microsoft Azure. Experiencia hands-on con Terraform / Infrastructure as Code (IaC). Nivel avanzado de PowerShell. Experiencia implementando y manteniendo CI/CD pipelines. Capacidad para trabajar en diseño de arquitectura cloud. Inglés B2 o superior. ⭐ Nice to Have Experiencia técnica con Microsoft 365 / SharePoint Online. Experiencia en diseño de arquitectura SharePoint, no únicamente administración. Experiencia realizando deployments de SharePoint sobre IaaS utilizando Infrastructure as Code (IaC). 🌎 Remote | Argentina Si tenés experiencia combinando Cloud + DevOps + IaC y además conocés el ecosistema SharePoint/Microsoft 365, nos encantaría conocerte.

Salesforce Developer (Ticketing) | MT-0556

Remoto

Buenos Aires, Argentina

About the role We are looking for a Salesforce Developer to design, build, and optimize scalable customer support solutions within Salesforce Service Cloud. In this role, you will work on complex ticketing workflows, including case creation, routing logic, and assignment engines for field operations and compliance processes. You will play a key role in modernizing legacy implementations by migrating Vlocity components into high-quality Apex and Lightning Web Components (LWC), ensuring performance, scalability, and adherence to Salesforce best practices. This position requires a strong sense of ownership, the ability to identify system bottlenecks, and the initiative to propose and implement effective solutions in collaboration with technical leadership. Requirements Proven experience with Salesforce Service Cloud, including case management, routing, and assignment rules Strong expertise in Apex development and Lightning Web Components (LWC) with a focus on clean, scalable, and maintainable code. Experience migrating or replacing Vlocity components (e.g., Integration Procedures, FlexCards) Solid understanding of Salesforce best practices, including: Bulkification (no SOQL/DML in loops), Trigger frameworks (trigger-handler pattern), Security by default (FLS/CRUD enforcement). Knowledge of systems integration architecture within ticketing or customer support ecosystems Familiarity with customer ticketing domains. Field operations workflows (e.g., installations, repairs, dispatching) Compliance processes such as sanctions screening or payment verification Upper-intermediate or higher English level (written and spoken) Responsibilities Design and implement custom ticketing solutions within Salesforce Service Cloud. Develop and maintain Apex classes, triggers, and LWCs following best practices Refactor and migrate legacy Vlocity components into optimized Salesforce-native solutions Build and optimize case routing and assignment engines for complex workflows. Identify system bottlenecks and propose technical improvements and optimizations Support integration efforts across systems within the ticketing ecosystem.

Senior Fullstack Platform Engineer MT-0008

Remoto

About the role We are looking for a Senior Fullstack Platform Engineer to join a fully remote engineering team working on a mature cloud-based WordPress platform while contributing to an evolving AI-driven roadmap. This role combines deep backend expertise with modern AI tooling, focused on improving accessibility to career services within the higher education space. You will collaborate closely with a small, cross-functional team to design, build, and scale impactful features, while influencing architectural decisions and engineering best practices. Requirements 7+ years of experience in backend web development Strong hands-on experience with complex WordPress systems (multisite, custom plugins/themes, performance optimization at scale) Proven experience owning infrastructure and architecture decisions in production environments Solid understanding of relational database design Experience designing and integrating RESTful APIs Familiarity with CI/CD pipelines and Git-based workflows Experience participating in code reviews and pull request processes Comfortable leveraging AI coding assistants in daily development workflows Experience working in Agile/Scrum environments Strong communication skills and ability to collaborate across teams Upper-intermediate or higher level of English Nice to have Experience with cloud platforms, especially AWS (CDK, ECS, Lambda, CloudWatch, Bedrock) Experience with AI/ML stacks such as LangChain, LangGraph, Langfuse, VoyageAI Knowledge of Python, FastAPI, and MongoDB Frontend experience with TypeScript and React Experience working in regulated environments (e.g., FERPA, PCI), ideally within edtech or higher education Responsibilities Design, develop, and maintain scalable backend solutions within a WordPress-based platform Own and contribute to architectural decisions, ensuring performance, scalability, and reliability Build and integrate RESTful APIs and backend services Collaborate with product and engineering teams to deliver high-impact features Participate actively in code reviews, ensuring high-quality standards Implement and maintain CI/CD pipelines and deployment processes Leverage AI tools to improve development efficiency and code quality Ensure observability, monitoring, and system performance in production environments Communicate effectively with cross-functional stakeholders and articulate the business impact of delivered features Drive projects from concept through delivery with a strong outcome-oriented mindset

Executive Operations Assistant (part-time) MT-0024

Remoto

Executive Operations Assistant (Administrative, CRM, and Marketing Execution Support) We are hiring a remote Executive Operations Assistant to support the founders and help manage the day-to-day operations of the business. Role Overview You will act as an extension of the founders. Your job is to reduce friction, create structure, and ensure follow-through across administrative work, operations, CRM management, and marketing execution. You will often receive notes, partial instructions, or verbal direction. You are expected to clarify intent, organize work, and execute cleanly without waiting for perfect instructions. This role requires proactive behavior. You are expected to take initiative, move forward independently, and keep things progressing without constant oversight. Core Responsibilities Executive & Administrative Support • Manage calendars and schedule meetings across U.S. time zones. • Coordinate meeting agendas and ensure meetings are properly framed in advance. • Review AI-generated meeting notes and extract: o Action items o Owners o Deadlines • Track follow-through on all agreed actions. • Join internal and client video calls when needed to support coordination and execution. • Help keep meetings organized and ensure next steps are clear. • Coordinate travel planning when assigned. Daily Rhythm and Accountability • Send a brief daily check-in at the start of the day: o What is scheduled o What matters most • Send a brief end-of-day update: o What was completed o What is blocked o What needs attention next • Proactively remind leadership of deadlines, commitments, and open items. • Demonstrate consistent follow-through without requiring supervision. Sales, CRM, & Operations Support • Engage and follow up with clients as part of the sales cycles • Maintain accurate records in the CRM. • Log contacts, notes, tasks, and follow-ups. • Assist with outreach coordination on behalf of leadership when directed. • Coordinate with: o Independent sales agents o Vendors and partners o Internal stakeholders, including bookkeeping and accounting • Ensure operational details are tracked, organized, and completed. Marketing and LinkedIn Execution • Manage and execute LinkedIn activity for the company. • Assist with planning and executing marketing campaigns. • Draft posts, coordinate review, and schedule content. • Help develop simple storyboards and outline creative concepts. • Support execution of marketing initiatives based on provided direction. Tools and Systems You will work primarily in: • Microsoft 365: Outlook, Teams, Word, Excel, SharePoint • CRM systems • LinkedIn • Microsoft Copilot Familiarity with modern AI tools and workflows is expected. How You Work • You think critically, not just complete tasks. • You are proactive and take initiative without being asked. • You do not wait for perfect instructions to get started. • You ask clear, direct questions when something is unclear. • You notice gaps and speak up. • You track work through to completion. • You communicate clearly in writing and on video. • You are comfortable participating in live video calls with leadership and clients. Required Qualifications • Fluent English speaker (written and verbal). • Strong communication skills. • Comfortable working directly with founders and clients. • Strong organizational and follow-through skills. • Confident using modern productivity tools. • Ability to work overlapping U.S. business hours. • Comfortable on video calls and participating in meetings. • Light graphic design experience (Canva or similar tools). • Basic understanding of cybersecurity best practices, including: o Recognizing phishing attempts o Using multi-factor authentication o Maintaining secure handling of information Nice-to-Have Experience • Executive Assistant, Administrative, or Operations Coordinator experience. • Experience with CRM systems. • Marketing or social media execution experience. • Experience working with U.S.-based companies. • Experience in a professional services or consulting environment. Role Structure • Remote contractor position. • Must overlap with U.S. business hours (Pacific, Mountain, Central, and Eastern). • Open to candidates based in Central and South America. • Reports directly to the founders. • Initial probationary period to confirm mutual fit. In the beginning hours are expected to be 20 hours per week; and will grow to 30+ hours over time

Desarrollador Salesforce - 100% Remoto

Remoto

ArgentinaColombiaPeruParaguay

Sobre el puesto Estamos buscando un/a Salesforce Developer Sr para participar en el diseño, desarrollo e implementación de soluciones empresariales complejas sobre la plataforma Salesforce. El rol requiere una visión integral del ecosistema, participando en todo el ciclo de vida de desarrollo, desde el relevamiento de requerimientos hasta el despliegue y soporte post-producción. La persona trabajará en la construcción de soluciones escalables, integraciones con sistemas externos y en la mejora continua de procesos dentro de la plataforma. Responsabilidades Traducir requerimientos de negocio en soluciones técnicas escalables dentro de Salesforce. Desarrollar soluciones utilizando: Apex (clases, triggers, controladores) y Lightning Web Components (LWC) Diseñar y construir integraciones con sistemas externos mediante APIs (REST, SOAP, Pub/Sub). Optimizar procesos priorizando herramientas declarativas como Flow Builder. Participar en revisiones de código y asegurar buenas prácticas de desarrollo. Garantizar una alta cobertura de pruebas unitarias. Mentorear a desarrolladores junior y semi senior. Gestionar despliegues y versionado utilizando herramientas de CI/CD (GitHub Actions, Copado, Salesforce CLI).

Desarrollador/a DialogFlow - MT-0612

Remoto

Cloud Engineer (AWS/Azure + Terraform & Sharepoint)

Remoto

Salesforce Developer (Ticketing) | MT-0556

Remoto

Buenos Aires, Argentina

Senior Fullstack Platform Engineer MT-0008

Remoto

Executive Operations Assistant (part-time) MT-0024

Remoto

Desarrollador Salesforce - 100% Remoto

Remoto

ArgentinaColombiaPeruParaguay